When used in conjunction with Case Management, you can go from initial customer phone call to creating an RMA that allows you to track the inbound questionable products, inspect the products, determine the validity of the customers’ claims, decide if the product can be repaired, should be sent back to your vendor, or scrapped. It offers full integration with the Epicor® Quality Assurance module as well.
It will even automatically issue the appropriate AR Credit memo if the customer’s complaint is deemed legitimate.
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