The Field Service & Dispatch capabilities of Epicor® allow companies who service customers in the field, and in many cases, in a ‘bench depot’ scenario handle the managing of service contracts, support calls, dispatch incidents, track time & materials used, schedule and close customer service cases.
In this demonstration we’ll show:
- How to create a Field Service Call in Epicor
- How to create proper Service Job’s in Epicor® from Field Service Calls
- How to select & dispatch technicians within Service Call Entry
- How to select and schedule technicians using the Epicor® Mobile Dispatch Service board and show the bidirectional integration between the mobile dispatch function and epicor
- How to capture time & materials needed from the field
- How to managing the picking of repair parts
- How to issue those parts to the technician.
- The basics of how Service Contracts apply to Field Service Calls.
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