Epicor® uses Internet Information Server (IIS) as it’s application server tier. IIS is a base component of all Windows Server Operating systems that Epicor® ERP 10 and higher support. Once in a while, something may occur that makes IIS unresponsive or slow. A typical cause might be a bug that causes a memory leak. This means the system will slowly start to use more and more memory causing it to slow down and resetting IIS clears out all allocated memory.
However, if you use the traditional command-line IIS reset function, it resets all your IIS sites. If you have multiple app servers such as multiple separate company databases, a pilot instance, a live instance, etc, this function resets all of them which will knock all users of all those sessions out of Epicor.
This Video show’s how to just reset one instance. This can be especially useful if only one testing instance is causing a problem, why inconvenience all of your users?
In this demonstration we’ll show:
- Describe the problem and traditional reset process
- Show the alternate method to reset IIS
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