Field Service, Contract Management, Warranty & RMA

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Field Service, Contract Management, Warranties and RMA Processing will be demonstrated in this video.

Although recording using Epicor 9, the functionality is virtually the same in Epicor 10, 10.1 and 10.2.

  • Field Service: Designed for people who install, repair, or service offsite or at the plant.
  • Contract Management: for setting up service contracts for customers, with information about coverages, parts and projects.
  • Warrant Management: to define the warranties offered with your products.  Warranties can be assigned to both individual parts and to product groups.
  • Return Material Authorization (RMA): used to control and track the return of items from your customers.

Check it out.

Length:  18 Minutes