Datix Privacy Policy

This Privacy Policy governs the manner in which Datix, Inc. collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://datixinc.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Datix, Inc.

Personal Information

Datix may collect personal information, such as your name, physical address, telephone number, or e-mail address. Additionally, Datix may also collect demographic information, such as your postal code, age, gender and preferences or interests.

In addition to personal information, Datix reserves the right to delete customer information for members with a free or trial account at any time. However, Datix will not delete any information about paying customers.

The data collected will be used to provide better quality of service. Datix may also provide you with information about other services available by Datix or contact you to participate in surveys to improve current or future services.

On our website, you can register interest in the products and services we provide or queries (chat) via our online form and/or provide us with personal information when you, or the company you represent, becomes a client. The types of personal information collected via these channels are your name, organization for whom you work, contact details and relevant billing information.

We may receive information about you if you use any other websites that we (or members of our partner community) operate or any other services or offerings that we (or our relevant partners) provide, and in such case we (or our relevant partner community) will request your consent when we collect that data that it may be shared internally and combined with data collected on this site. The types of information collected via these channels are your name, organization for whom you work, contact details and product interests.

Datix provides this privacy policy to make you aware of our practices and of the choices you can make about the way your information (including your personal data) is collected and used when you access our website and/or our portal. We will process personal information provided by you voluntarily in accordance with this privacy policy and applicable law, including the General Data Protection Regulation (GDPR).

Payment Data

Datix will also collect and store your billing and credit card information (Payment Data), if you purchase our solutions or services. We will use this information to complete your purchase transactions as well as to prevent fraud. Datix will store all Payment Data in a secure and safe manner as long as necessary to complete transactions.

Support Data

Support Data is the information collected when you contact or engage Datix for support. It includes any information provided when submitting a support request and it may also include information about your computer hardware and software such as your operating system, IP address, browser type, domain names, access times and duration. We use this data to resolve your support issues as well as to improve or personalize our services.

Cookies and Similar Technologies

Datix may use cookies or similar technologies to provide the services. These can be used to store user’s preferences and settings, to authenticate users or to gather analytical information. Cookies are small text files that are placed on your hard disk by a web service. Cookies cannot be used to deliver viruses or to run programs.

Although most browsers are set to automatically accept cookies, you have the ability to accept or decline cookies. If you choose to decline the user of cookies, you may not be able to fully use our services.

Disclosure of Data

Datix does not rent or sell its customer lists or any other personal information to third parties. Datix may, however, contact you on behalf of third parties about offerings that may be of interest for you. Your personally identifiable information, such as your e-mail address, name, address or telephone number, is not transferred to any third party without your explicit consent. Datix may share data with trusted partners to perform tasks required to complete a purchase transaction. Those trusted partners are prohibited from using your personal information except to provide these services, and they are obligated to maintain the confidentiality of your information.

Datix will not disclose customer data outside of its organization or affiliates except (1) as you direct, (2) with permission from an end user, (3) as described here or in your agreements or (4) as required by law.

Datix will not disclose customer data to law enforcement unless required by law. Should law enforcement contact Datix with a demand for customer data, Datix will inform you and provide you with a copy of the demand unless legally prohibited from doing so. Datix may disclose customer data to enforce or comply with this Privacy Policy or your agreements; to bill and collect amounts owed to us; to protect our or our users’ rights, property, or safety; to protect our users from fraudulent or unlawful use of the services; or if we believe that an emergency involving the danger of death or serious injury to any person requires or justifies disclosure of personal information.

Information about our customers and personal information may be disclosed as a part of any merger, acquisition, sale of company assets, debt financing, as well as in the event of an insolvency, bankruptcy or receivership in which personal information could be transferred to third parties as one of Datix’s business assets. In such an event, we will attempt to notify you before your personal information is transferred, but you may not have the right to opt out of any such transfer.

Security of Data

Datix is committed to helping protect the security of your information. We have implemented and will maintain appropriate measures intended to protect your information against accidental loss, destruction, or alteration; unauthorized disclosure or access; or unlawful destruction.

You are responsible for safeguarding and preventing unauthorized access to the user information and password that you use to access our services. You agree not to disclose your password to any third party and you are responsible for any activity using your account, whether or not you authorized that activity. Please immediately notify Datix at webmaster@datixinc.com of any unauthorized use of your account.

Safeguarding Measures

Datix is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy and ensure the appropriate use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect.

Transfer of Data Outside the EU

Information that you submit on the Datix website will be transferred to countries outside of Europe. Personal data in the European Union is protected by the General Data Protection Regulation, but some countries may not necessarily have the same high standard of protection for your personal data. We are committed to respecting and protecting your privacy and to uphold the highest ethical standards in business practices to collect, use and disclose personal information. We will take steps to ensure that our company and respected partner community and all providers we partner with use the necessary level of protection for your information to ensure your information is safe and secure.

Our Dispute Resolution Process

Any questions or concerns regarding the use or disclosure of personal information should be directed to webmaster@datixinc.com.

Datix will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with the principles contained in this privacy policy and the applicable law, including the General Data Protection Regulation.

Your Acceptance of These Terms

By using this website, the portal, any services accessible from it or the website and/or by providing your personal information to us, you consent to the collection and use of personal data by us as set out in this privacy policy.

Consequences of Not Providing Your Data

You are not obligated to provide your information to us; however, as this information is required for us to provide you with our services, we will not be able to offer some/all our services without it.

Changes to this Privacy Policy

Datix may change or update our privacy statements to reflect feedback and changes in our services. We will always post the most up-to-date version on our website.

This privacy policy was last modified in May 2019.